Still the one

Peter Lederer CBE, Chairman of Gleneagles Hotel, reveals why service is still tops at the world-renowned AA Five Red Star hotel, golf and now spa resort in Scotland. It’s all down, he says, to the ‘people factor’.

Brave new world

Monica Pelz, HR Manager of the ‘fantastic’ One&Only Reethi Rah resort, answers questions about life on a desert island

Never too late

Jacqueline Moyse, Head of Organisational Development at the Mandarin Oriental Hotel Group in Hong Kong, assures us that the life of an expatriate is…well, timeless.

A Day in the Life

of Henry Brosi, Executive Chef of The Dorchester in London, means more than just lunch at 3pm and a 5-mile run around Hyde Park

Leading on the environment

Francois Huet, Area General Manager of Banyan Tree Phuket, describes how hoteliers can protect the environment and the local communities in which they operate. He also traces his journey of discovery.